OUR COMMITMENT TO YOU – OUR CUSTOMER
Our aim at Riversure is to continually develop our business as a profitable, well respected intermediary, committed to providing a superior professional service to our customers.
- We will endeavour to explain the service that we provide; including the true cost, benefits and consequences of any product or service you buy from us.
- We will need to ask a number of questions that will enable us to fully understand your circumstances, needs and budget.
- Your personal information will always be treated in the strictest confidence.
- We strive to make strong relationships with product and service providers to ensure they mirror our commitment to you.
- We always explain paperwork to you in a way you understand and support our advice with timely, easy to comprehend documentation.
- We aim to ensure that you are encouraged to purchase the right product or service to meet your needs.
- Necessary fees will be charged where appropriate as per the terms of business.
- We always attempt to give you the best advice – even if it means losing your business to a competitor.
- All of our staff will work professionally and be courteous to you – even if they are not directly involved in your business.
- If you are unhappy with the service we provide we take your complaint seriously and will attempt to resolve the matter to your complete satisfaction.