Customer Commitment

OUR COMMITMENT TO YOU – OUR CUSTOMER

Our aim at Riversure is to continually develop our business as a profitable, well respected intermediary, committed to providing a superior professional service to our customers.

  • We will endeavour to explain the service that we provide; including the true cost, benefits and consequences of any product or service you buy from us.
  • We will need to ask a number of questions that will enable us to fully understand your circumstances, needs and budget.
  • Your personal information will always be treated in the strictest confidence.
  • We strive to make strong relationships with product and service providers to ensure they mirror our commitment to you.
  • We always explain paperwork to you in a way you understand and support our advice with timely, easy to comprehend documentation.
  • We aim to ensure that you are encouraged to purchase the right product or service to meet your needs.
  • Necessary fees will be charged where appropriate as per the terms of business.
  • We always attempt to give you the best advice – even if it means losing your business to a competitor.
  • All of our staff will work professionally and be courteous to you – even if they are not directly involved in your business.
  • If you are unhappy with the service we provide we take your complaint seriously and will attempt to resolve the matter to your complete satisfaction.